Thriving Together: Cultivating Well-being & Sustainability in the Social Sector

November 4, 2024

Last fall, with support from the Boston Foundation, the Institute for Nonprofit Practice (INP) launched its Well-Being Initiative—an effort to research, develop, teach, and disseminate a set of interventions to address rising burnout, turnover, and workforce shortages in the social sector. On November 4, 2024, a robust crowd of nonprofit, philanthropic, and social sector leaders and community members gathered at the Edgerley Center for Civic Leadership at the Boston Foundation for a networking lunch, followed by a presentation and panel discussion of INP’s research report, Thriving Together: Cultivating Well-Being & Sustainability in the Social Sector, released in collaboration with Community Science. The panel discussion was also live-streamed as part of INP's 2024–25 Leadership Learning Series, sponsored by the Allstate Foundation. In all, more than 600 people registered for this event.

Institute for Nonprofit Practice President & CEO Yolanda Coentro welcomed attendees. She took a moment to remember the late Andrea McGrath, who had been an influential and energetic social impact investment leader who had worked with many in the room. Before introducing the next speaker, she addressed the question: “Why well-being?” She set the tone for the ensuing conversations, noting, “The social sector’s most powerful driver of progress and impact is its people…So it follows that a thriving, sustainable sector can only exist when it’s fueled by a thriving and sustainable workforce.”

Petrina Martin Cherry, Vice President of Community Engagement and External Affairs at Boston Medical Center and a member of TBF’s board of directors, took the mic to expand on Coentro’s comments. “As we gather today, just one day away from a pivotal election where democracy and freedom are on the ballot, it is more important than ever for us to stand together for our collective future…I know from my everyday experience that working in the nonprofit and equity space is both hard work and heart work…Prioritizing our own well-being and mental health is essential. By taking care of ourselves we enhance our resilience and effectiveness in advocating for the communities we serve.”

INP’s Chief Strategy & Administration Officer and Executive Vice President, Patrick Kirby, and Amber Trout, Senior Associate at Community Science, summarized the 60-page report’s findings. Among them: 51 percent of nonprofits have job openings, and 74 percent say they have labor shortages. 

Compensation (or lack thereof, relative to corporate offerings) makes hiring hard. Inflation has been a challenge, too. As Trout pointed out, “A grant of $50,000 in 2020 would need to be $91,000 in 2023 to cover the same expenses.” And philanthropy has not necessarily risen to the occasion. Indeed, Kirby called it “a perfect storm” of conditions—from retiring Baby Boomers, to COVID-driven mental health challenges, to remote work needs, to Supreme Court decisions and beyond—creating serious headwinds for the sector. 

The researchers looked closely at studies of attrition and burnout in corporate settings, too. They found that manager effectiveness influences 70 percent of the variance in employee engagement overall. All studies pointed to manager training, supportive peer networks, coaching and mentoring combined with a sense of purpose boosting employee well-being and retention. Research also stressed the importance of increasing salary and compensation to bring them in line with current market rates in reducing burnout and promoting well-being.

INP’s Coentro then returned to the stage to moderate a panel discussion on the report and its themes. Community Science Vice President of Consulting Kien Lee said, “The key word here is system, right? The solution we need is at the system level… and what I’ve seen in leadership programs is they don’t look at [the workforce experience] holistically. How do we see our organization as a system?” Coentro followed that up with a challenge: “How do we overcome this idea that we are just talking about self-care in our sector? Like, nonprofits are soft and all we do is talk about ourselves and needing self-care.” Panelist Shaheer Mustafa, President and CEO of HopeWell Inc., said, “At my organization, we use the term workforce investment. We center that investment as a key strategic business priority, because people are our most valuable asset. We make very explicit connections between that investment and the downstream effect it has on the community.”   

The panel discussed the cost of living in Massachusetts (the second highest in the country), the role of funding intermediaries (both pro and con), board development, funder relationships, and throughout it all—compensation and benefits. Before inviting questions from the audience, Coentro summed up some of what had been said: “There’s something about this that feels like a canary in a coal mine: It is brewing, and going to get much bigger and more insurmountable. The danger of it is that it’s not like COVID, a really quick, urgent crisis. In that case, philanthropy responded and invested and partnered with us and we made it through together. This is something that’s rising in a quiet way. If we don’t talk about how critical it is for this partnership to begin to make investments differently, we’re going to find ourselves having a really different conversation in a few years.”

To learn more about the Institute for Nonprofit Practice and their Well-being Initiative, visit www.nonprofitpractice.org.

Click here to watch a recording of the event

Report cover: Thriving Together: Cultivating Well-being & Sustainability in the Social Sector Read the report
Institute for Nonprofit Practice Thriving Together: Cultivating Well-being & Sustainability in the Social Sector View the presentation slides

Agenda

Opening Remarks 
Yolanda Coentro
, President & CEO, Institute for Nonprofit Practice 

Welcome Remarks
Petrina Martin Cherry
, Vice President, Community Engagement and External Affairs,
Boston Medical Center Health System; Director, Board of Directors, The Boston Foundation

Report Presentation
Patrick Kirby
, Chief Strategy & Administration Officer, Executive Vice President, Institute for Nonprofit Practice
Amber Trout, Senior Associate, Community Science

Panel Discussion and Audience Q&A
Yolanda Coentro
, President & CEO, Institute for Nonprofit Practice (moderator)
Kien Lee, Vice President of Consulting, Community Science
Shaheer Mustafa, President & CEO, HopeWell, Inc.; Chair, Board of Directors, Providers’ Council
Grace Nicolette, Vice President of Programming & External Relations,
Center for Effective Philanthropy

Closing Remarks
Leigh Handschuh
, Senior Program Officer, Nonprofit Sector Infrastructure,
The Boston Foundation